West Midlands Trains and their alledged Customer Services. Try to claim refund, as train didn't complete the journey forcing us to get an Uber to the airport. App wouldn't allow refund as tickets had been 'used'.
Tried ringing them, 12 minutes of being 5th, 4th, 3rd, 2nd, 1st, 1st' 1'st in queue with intermittent music and spiel, to finally get through to an alledged person who's mailbox was full and couldn't accept anymore messages, goodbye'
Absolute arseholes.